Guardian Smart Homes Ltd – Terms of Service

Service Description

Guardian Smart Homes Ltd provides localised, automated environmental safety systems and data telemetry conduits. We are not a diagnostic service, a human support service, or a substitute for statutory emergency services. In the event of a life-threatening emergency or fire, you must always dial 999 immediately.

Connectivity & Power

The Guardian Ecosystem relies on the successful transmission of data via third-party ISPs and cellular roaming networks. We accept no liability for system offline events caused by regional power-grid blackouts, telecommunication failures, or altered personal-device settings (including Silent or Do Not Disturb modes overridden by the operating system).

Sub-Contractor Clause (Vicarious Liability)

All high-voltage electrical and gas integrations are performed by independent, digitally verified third-party contractors acting entirely under their own Professional Indemnity and Public Liability insurances.

Trust & Safeguarding

At Guardian Smart Homes, trust and physical security are our absolute foundations. Every individual representing Guardian Smart Homes Ltd must hold a valid, up-to-date Basic DBS Certificate. We strictly enforce vicarious liability checks, ensuring all field operatives possess current trade credentials and £2M Public Liability Insurance before work commences. We actively participate in national safeguarding initiatives, including Safeguarding Adults Level 1, Dementia Friends, and Business Against Scams.

Payments & Refunds

Hardware installations operate on a strict 50/50 schedule: a 50% cleared deposit secures your 72-hour installation SLA, and the final 50% balance is due strictly upon practical completion and your live system handover.

Monthly data subscriptions (ranging from £29.95 to £99.95) are paid separately via Direct Debit, with no long-term contracts. You may cancel your monthly subscription at any time.

Hardware installations are non-refundable once the deposit has been received and the “Start Work” waiver has been executed.

Start Work Waiver

Because we operate an expedited emergency deployment, we ask you to sign a digital “Start Work” waiver. This waives the standard 14-day cooling-off period, allowing our warehouse to dispatch hardware immediately upon receipt of your 50% cleared deposit.

Finance Introductions

Guardian Smart Homes Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, trading as Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401). Finance is available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount, and the term.

Registration

Guardian Smart Homes Ltd is a company registered in England and Wales.

• Company Registration Number: 16746074
• Registered Office: 1623 Warwick Road, Knowle, Solihull, West Midlands, B93 9LF
• ICO Reference: ZB595498